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Answer 1 (in the Pluperfect, or Past Perfect) suggests that she had come from Jamaica ~ prior to when the speaker met her ~ and that she had had something special done to her hair while she was there.
Answer 2 conveys a sense of the Imperfect, but it's wrong in this situation, suggesting only that she was somewhere along the middle of her journey away from Jamaica and maybe something had happened to her hair during that trip. This doesn't make very plausible sense, does it?